Find quick answers to your questions below...
Products & Ordering
• Can I make specific requests about the products I order or delivery date?
• Can I order less than the minimum?
• How much sushi should I order for a party of X people?
• I want to set up a recurring order, can this be arranged?
• I want to set up a wholesale account to purchase 100lbs+ of seafood.
• Storage of Fresh Seafood
• Storage of Fresh Sushi/Sashimi Grade Seafood
• Storage of Frozen Seafood
• Storage of Frozen Sushi/Sashimi Grade Seafood
• Storage Of Uni
• What is sushi/sashimi grade? Is it safe to eat raw seafood?
• What is the difference between fresh and frozen sushi/sashimi products?
• What is the difference between sushi and sashimi?
• Will you ever be carrying product XYZ?
• Are there any special discounts for larger orders (i.e. for restaurants)?
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Shipping and Returns
• Is there a walk-in location for San Diego area residents?
• What is your refund policy if I am not satisfied?
• What shipping options are available and what are the general shipping policies?
• Why are the shipping costs so high?
• How much is my shipping?
• I received the wrong product.
• When will my order ship?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?



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